Published inServetelBootstrapped Startup Servetel Replacing Traditional Telephony to Enable Better Communication in…As the whole world plunged headlong into a pandemic, organisations were forced to make difficult choices about their operations —…Aug 13, 2021Aug 13, 2021
Employee Engagement During Covid-19The aftermath of the second wave of COVID-19 forced businesses to reassess their responses towards workplace challenges and employee…Jul 9, 2021Jul 9, 2021
Customer Self-Sufficiency: Your Anchor to Loyal CustomersCustomer relationship is the new competitive battleground. It’s where a business can win or lose.Jun 4, 2021Jun 4, 2021
What is customer advocacy and why is it so important?A customer’s importance for a business is unparalleled. If you’re fortunate enough, some customers will even be super-fans of your…Dec 10, 2020Dec 10, 2020
Challenges in 6 Months of Remote Working: How Employees Tackled ThroughIntroductionNov 19, 2020Nov 19, 2020
Why ‘Sorry For The Inconvenience’ is Not Enough While Solving Customer IssuesReplies like, “Sorry for the inconvenience” are a part of your daily routine if you work for a customer-centric organisation.Oct 6, 2020Oct 6, 2020